Purposefully delaying the pick up of device so they cam continue to bill me

I got a contract for data and a router. Within the first two weeks I realised signal is poor although this is something I called to verify before signing up. I asked to cancel the contract.

After lots if pillar to post and back and forth for almost a week I finally get confirmation on the 12th of October that they will pick up the device and thereafter I can cancel. I have called every week since and the consultant promises to make an urgent pick up for that same day. well... it's the 22nd of November now and still no pick up of the device and I still continue to be billed for this product that I don't want.

I had contacted them before one month of having the product. and having this level if service so early is what makes me want nothing to do with this poor and ********* brand. can they come get their product and cancel my contract so I can move on.