Punished for ********** contracts

<p>My husband was the victim of identity theft in March 2016, whereby 2 expensive iPhone contracts were taken out in his name at Highveld Mall in Witbank (a location we have never travelled to). Upon realizing this, we immediately contacted the police as well as Cell C to attempt at getting this sorted as the initial debit order exceeded R4000. It is now nearly 3 months later and I am consistently being debited for these phones, the total of which, including my own contract, adds well up to over R6000. I have been in constant contact with Cell C who continuously promise the debit order will not go off, but it has. I am not in a position where by bank account goes into a negative and my valid debit orders bounce. This leads to insufficient funds bank fees as well as failed debit order fees from Cell C. As the case has been proven as **********, and Cell C is well aware of this, I am becoming increasingly frustrated with how their incompetence in sorting this matter out is affecting my own financial record and stability. I am frustrated with speaking to call centre operators who have zero power to assist me in this matter. I am at the point of seeking legal assistance as Cell C is showing no remorse for the position they have placed me in - their store clerks having given contracts out to someone with a clearly **** Identity Document using my husband's name. I expect someone of power to get in touch with me regarding the removals of these contracts from my husband's account, as well as the repayment of the charges at my bank and Cell C due to the debit orders bouncing, as there is no legal explanation for me to be liable for these. After nearly 3 months' frustration, and a loyal customer of Cell C, should someone at Cell C not make sorting this out a top priority, I will seek legal advice to protect my own financial reputation.</p>