1 reviews | Active since Nov 2012
Proven data usage error: Cell C: Unable to assist
Hi,<br> I was at the east rand mall store on Saturday 9 May. My ref no. ***. My data was recharged on Thursday night and by Friday morning was used up. I was told that it was because I have subscriptions on my number. They told me to dial *133*1# to see. I haven't signed up to anything and when we checked there were NO services active. Cell C then showed me there was a history of data usage through the night and said they would let me know when it was resolved. Now Cell C says they cannot help. Please provide me with the Ombud details and complaints department details of Cell C.<br> I requested an audit of the data usage for Thursday night/Friday morning but also for the entire prepaid usage because if happened on that day it surely happened many times. It is a new number and I want Cell C to refund me all my data! Do NOT contact me between 07:30 and 14:30.
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
