PROOF OF PORTING

I WENT TO CELL C IN WESTGATE ON THE 7TH OF JANUARY 2016,TO REQUEST FOR PROOF OF PORTING TO THEIR NETWORK ON THE COMPANY'S LETTERHEAD.AS I REQUIRE THE INFORMATION OR SUBMITTING A CLAIM THROUGH TO MY INSURANCE.THE LADY I FOUND AT THE BRANCH SAID THEY CAN'T HELP ME I NEED TO CALL THE CALL CENTRE WHICH I DID ON THE SAME DAY THEY TOLD ME I NEED TO GO BACK TO THE BRANCH BEFORE GIVING ME THE EMAIL ADDRESS.I WAS TOLD TO SENT MY ENQUIRY TO [Email Removed] I WILL RECEIVE FEEDBACK WITHIN 24 HOURS THE ONLY FEEDBACK I RECEIVED WAS FROM AN AUTOMATED RESPONSE EMAIL.THE LADY AT THE BRANCH I CANNOT BE ASSISTED AS I AM A PREPAID CUSTOMER AND I WONDER WHY SHOULD I NOT BE ASSISTED BECAUSE I AM A CELL C CUSTOMER REGARDLESS ON THE TARRIF OPTION I AM ON. I AM REALLY DISAPPOINTED BY THIS SERVICE.