HI
Hayden I

1 reviews | Active since Apr 2022

22 Apr 2022, 01:41

Promotional negligence

Concerning the Home Connecta Flexi, i have used that service since it was introduced. I purchased the 100gig day & 100gig night (R389.00) monthly religiously with an option to rol***** unused data to the next month. Today my bundle (200gig bundle) depleted. I tried to reload another bundle as i usually do & to find out the bundle I usually purchase is no longer there. I called customer service to fine out why is this & to my suprise the operator i spoke to informed me that the bundle i use to purchase was a promotional offer & is no longer available. When i purchased my very first bundle at a cellc store, i was never informed that the 200gig bundle was a promotion and/or it would end. This is the worst of bad service on cellc’s behalf.

0
Replies (4)
Cell C
Cell C's reply22 Apr 2022, 10:29
Official
Hi Hayden Isaacs
Thank you for contacting Cell C. 

It was indeed a promotion and it was extended a number of times already.  The bundle was decommissioned along with other Home Connecta options. However, the offer is still available. You can check our app or our website for the most recent offers. 

^MP 
HI
Hayden I's update22 Apr 2022, 10:52
Reviewer Update
All well and good it was a “promotion” yet one was never told its a promotion. but i cant seem to understand when you say its “decommisioned” but the “offer is still available”. !!! Kindly explain
Cell C
Cell C's reply22 Apr 2022, 15:31
Official
The offer being a promotion was communicated, as the offer/promotion had an end date.  The details of the promotion were on our website. When it reached the end date, it was then extended more than once, until finally, it couldn't be extended anymore. 

^MP 
HI
Hayden I's update22 Apr 2022, 16:38
Reviewer Update
Well that’s unfortunate as I didn’t receive my LTE simcard from your website and the store where i did collect my simcard from did not tell me it was a promotion. It is what it is.