IJ
Ignatious J
1 reviews | Active since Oct 2021
14 Oct 2025, 14:58
Promotional devices
I got a new samsung device A36 on a contract with Cell c Sandton, i was told i qualified for the either ear buds or smart watch, i opt for ear bud but later i received an email saying my claim for ear bud was unsuccessful. i called the Samsung claim line, i was told the promotion was not up when i purchased the device which is why it was not successful. No i can no longer claim i am late, but it was not fault that ear bud promotion was available when i claimed, the consultant showed me.
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Cell C's replyOfficial
14 Oct 2025, 15:22Dear Ignatious Jika,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the confusion and disappointment caused regarding the promotional offer linked to your Samsung A36 device.
We understand how frustrating it must be to have been shown a promotion by a consultant, only to later be informed that the offer was not valid at the time of your purchase. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
Please be assured that we have escalated this matter to our support team for further investigation. We will review the details of your purchase and the promotional timelines to determine how this miscommunication occurred and explore a fair resolution.
We value your support and patience, and we’ll be in touch with feedback as soon as possible.
Kind regards,
Cell C |GM
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the confusion and disappointment caused regarding the promotional offer linked to your Samsung A36 device.
We understand how frustrating it must be to have been shown a promotion by a consultant, only to later be informed that the offer was not valid at the time of your purchase. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
Please be assured that we have escalated this matter to our support team for further investigation. We will review the details of your purchase and the promotional timelines to determine how this miscommunication occurred and explore a fair resolution.
We value your support and patience, and we’ll be in touch with feedback as soon as possible.
Kind regards,
Cell C |GM
Best regards,
Cell C's reply14 Oct 2025, 15:22
Official
Dear Ignatious Jika,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the confusion and disappointment caused regarding the promotional offer linked to your Samsung A36 device.
We understand how frustrating it must be to have been shown a promotion by a consultant, only to later be informed that the offer was not valid at the time of your purchase. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
Please be assured that we have escalated this matter to our support team for further investigation. We will review the details of your purchase and the promotional timelines to determine how this miscommunication occurred and explore a fair resolution.
We value your support and patience, and we’ll be in touch with feedback as soon as possible.
Kind regards,
Cell C |GM
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the confusion and disappointment caused regarding the promotional offer linked to your Samsung A36 device.
We understand how frustrating it must be to have been shown a promotion by a consultant, only to later be informed that the offer was not valid at the time of your purchase. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
Please be assured that we have escalated this matter to our support team for further investigation. We will review the details of your purchase and the promotional timelines to determine how this miscommunication occurred and explore a fair resolution.
We value your support and patience, and we’ll be in touch with feedback as soon as possible.
Kind regards,
Cell C |GM
Best regards,