Promised a Package that was not allocated to me

Good Day

Please note that I have called your call centre on 140 on numerous occasions with no satisfaction or resolution to my queries and you are now in breach of contract. On this basis I would like to cancel my contract with Cell C with immediate effect and want to be re-imbursed for time wasted and unnecessary cost spent out of my contract.

Sequence of events as follows I queried my contract with customer care on 2 November 2017. I spoke to Octavia as the person who upgraded my account sold me false information and did not deliver on the promise. I was promised 1000min, 1000sms and 20GB of data at a monthly cost of R1119. My current bill for December is R1800, I have never ever defaulted a payment yet all calls to 140 reverts to the collections department where the staff are *********** and insensitive to any customer ( this is absolutely disgusting) as I work for a corporate myself. I spoke to Bella this morning who has the audacity to put the phone down on me after I ask her to transfer me to the customer care department. WHO DO YOU THINK YOU ARE HIDING BEHIND THE PHONE!!!!!!

2 Nov queried my contract amount and was told someone will call me back: no did 24 November queried my contract was advised that my contract only gives me 3GB a month. I queried this with ref ********** 182. 30 November same query and no resolution but apparently was escalated. 1 Dec, called the call centre again and was told my contract allows, 1000min 1000sms and 1000GB (clearly the lady had no idea what she was saying) and I knew this to be true Mon I called the call centre, no one responds, but apparently the consultant escalated @ 8h55 and promised someone will call me back No one called me and I called back at 15h19….no one could help and this was asked for them to call me back as urgent and was apparently again escalated Wednesday I called again…..same story Thursday I called again at 15h19 as all calls are diverted to your collections department treating me as someone that does not pay, was promised a call back and spoke to a gentlemen and no once called me back. This morning 8 December called again, all calls diverting again to the collections department on for Bella to answer who needs to be fired? I then called back after she put the phone down on me not allowing me to exercise my right as a customer. I have several different stories from Nadine and Noma who refuses to give me correct details of anyone.

Through all the above my account is still not rectified and no one has called me back, not even after the fact that my call got cut off again this morning and I gave my contact details to all the parties above (absolutely disgusting) Take you S8 back and don’t even bother billing me this month

Please note that I have screenshots of all calls made and their length of calls.

Now as per above Cell C is in breach of contract and I want to cancel. Please understand I am not difficult but extremely frustrated and disappointed.

Please also note that I will be reverting to social media Facebook, twitter and hello peter with this same email as I have proof to confirm same should I not get a call from senior management to resolve this in 1 hour. Time now is 09h17 Your urgent response to this matter would be greatly appreciated

Thanks Clayton