Professional, great customer service and all contracts/payments as discussed!

On 27 July I called Cell C to cancel a data contract I had had with them that expired on that day, I had just had fibre installed in my home the day before and could only cancel on that day. I spoke to someone in customer care who then put me through to cancellations/retentions and I explained that the contract actually ended on that day and would like to cancel as soon as possible as I knew the promotional contract price I had been paying was expiring. The agent explained that I had to give a month's notice and would have to pay the higher price for that month, which I had expected. I then made sure she was only cancelling that contract and not my cellphone which I was keeping. She indicated that this was up for renewal, which I knew, but I indicated I was not looking for a new phone at the time and she offered me a one year contract at a saving on my then current monthly bill, which I happily accepted. The whole cancellation and renewal process was simple, straightforward and took a reasonable amount of time. Everything the agent indicated happened over the course of the next few months, exactly as discussed, from the one final data payment, to the new lowered cell phone contract. Cell C even reversed the pro rata 4 days extra paid on the cancellation notice month (I cancelled on the 27th of the month). I really appreciate the clarity, professionalism and helpfulness showed by Cell C. Everything discussed and agreed to came about, there were no hidden terms and no extra charges, everything was above board, discussed and carried out perfectly. Great experience and so easy to do remotely in these pandemic times!