TM
Tebogo M

1 reviews | Active since Dec 2020

26 Jan 2025, 10:51

**** products/laptops that manufactures don’t recognise and your products don’t have warranty

I’m very disappointed with Cell C, you sell **** items and lie to customers that your items have warranty however your items don’t really have warranty, I’m stuck with a laptop that I’m still paying for and will still be paying for for the next 2 years,however the laptop does not even switch on , it’s just black, I have been fighting with Cell C to assist till date nothing is done, it’s been 6 months, they talk about how their warranty company is outsourced and a lot of things that were not explained at sales stage. People must be warned about your products , the manufacturers don’t recognised the items using the serial numbers brought from you

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Replies (1)
Cell C
Cell C's reply26 Jan 2025, 10:58
Official
Dear Tebogo Mahlo,

Thank you for bringing the matter to our attention.

We’re really sorry to hear about the frustrations you’ve experienced, and we understand your disappointment. This situation is not the standard we strive to provide, and we truly regret the inconvenience caused.
We want to assure you that we take all concerns seriously and would like to address the issue with your laptop. It’s concerning to hear about the warranty issues, and we’ll do everything we can to assist you with this. If there’s been any miscommunication during the sales process, we sincerely apologize, as that’s never our intention. 

We are committed to making this right for you and have escalated the matter to the relevant team for further assistance.

Regards
Cell C | DA