Product unsatisfactory

Dear Cell C Customer Service Management,

I am writing to formally express my extreme dissatisfaction with the data contract initiated on or around *[Date of Contract Activation]* and to request its immediate cancellation, along with a mutually agreeable resolution for outstanding charges.

On 30 December 2025, I contacted Cell C with a clear and specific need for a data solution to support my work-from-home activities, which include significant streaming. I explicitly explained these requirements to your agent, I asked for her professional recommendation for the best data package to meet my daily and monthly needs.

Despite my clear explanation of high data usage for work and streaming, the agent _assured me_ that a 200MB package would be "more than enough." Based solely on this direct and confident advice, I proceeded with the 200MB data contract. This advice has proven to be a severe misrepresentation of the product's suitability for my stated needs.

Nine days after activation, I contacted Cell C again, through a different agent, to express my unhappiness as the data was already depleted and clearly insufficient for my basic work requirements. This early complaint was largely ignored. I attempted to follow up via text messages with the original agent, but received no response, forcing me to call Cell C directly again.

The impact of this unsuitable package has been severe. My inability to work due to depleted data directly affects my livelihood and productivity. Furthermore, I have since discovered that Cell C does not offer any higher data packages suitable for my needs, which makes the initial recommendation even more concerning.

As a long-standing and loyal Cell C customer, who also holds a separate phone contract with your company, I am deeply disappointed by this experience. I re**** on the expertise of your agent, and her advice has led to a service that does not meet my basic, clearly communicated standards. I view this as professional negligence and dishonesty in the pursuit of a sale without due consideration for my actual requirements.

Given these circumstances, I am proposing the following resolution: 1. *Immediate cancellation of the current data contract.* 2. I am prepared to pay for the months the service has been used, up to and including *[current month/month of cancellation]*, plus a one-month penalty fee, as outlined in your general terms and conditions for early termination. 3. I wish to explore options for an uncapped Wi-Fi solution through Cell C, given my continued loyalty and existing contracts.

If this matter is not resolved to my satisfaction, I will have no option but to escalate this complaint to Hello Peter and potentially other consumer protection bodies, detailing the misleading advice, inadequate service, and the direct negative impact on my work.

I look forward to your prompt response and a constructive resolution to this matter within 3 -7 working days as I use this for my work that brings income for me and my kids so I can be able to pay such bills.

Things you should consider is that I am a longtime client who is also about to go into a phone contract with Cell c should we resolve this to my satisfactory.I dont think this R299 should really ruin a good relationship and customer you have.

The sad part is this is the second month,I didn't stream as much and didn't work as frequent but data is finished.The we used was phones at most.Today I am unable to work because I don't have data and I feel it's unfair not being able to terminate a service that doesn't meet my needs and required to pay the rest of the 24 months.

The least I asked was them to transfer me to a wifi contract with them so I stay with them and no one losses and no one is showing interest or concern on my customer satisfactory.

Sincerely,

Dimakatso Lerato Lethwane *** *** ***