Product inconsistency and lack of information(part 2 )

---Refer to my review (yesterday) and the response you posted this morning.. You have not responded in the thread so I am posting this again.---

It is so unfortunate that you decided to respond in such an irresponsible way on a public platform instead of taking responsibility... You are missing the point completely in this "official business reply":

1. You guys don't seem to know anything about this 'promotion', I have an sms response from one of your colleagues after the escalation telling me the 365days promotion is for 'instore only', when I point it out that you can get it online then you are switching to 'only available online' . Which is it? and more importantly, how does the customer know this? Is it only know by cellC staff, in such a contradicting manner?

2. There is absolutely nowhere on your website that says (a) This is a promotion or (b) you can only get this online. This is just a one of your tabs that says get data bundles if you want to check this out for yourself (because I actually don't this you now what your interface says to the customer): https://www.cellc.co.za/cellc/get-databundles

3. If this is an online promotion as you purport (although nothing says it is on your website) How long is the 'promotion', when did it start, when does it end? I can tell you now that it's been a very long 'promotion' because it was like this at least for the last year.

4. There is absolutely no difference or alert on your website vs. on the FNB App where I purchased the data that tells me that I am now buying a different product.. They both say R899 for 30G. How am I, the customer supposed to know that they have different validity periods? how? Especially when it is not said at all anywhere on the page I visited on your website that this is a 'promotion' and 'online only'. Where have you given me this information? It is your responsibility to inform me of your products, visibly, especially when you offer 'promotions' that only you know about.

5. I do not want this Data, this is not why I bought it after being mislead by your lack of information and I DO want my money back. Please do not make this an even lengthier irritation than it already has been.