Processing of ********** application for CellC contract

Cell C processed a ********** application for a contract under my name. I want Cell C to explain what documents were used for this ********** application? How did they verify the contents of the application as well as the identity of the applicant. I cannot even place a call to Cell C because I do not have the details of the application. For Simcard Rica, how did Cell C do it, again with what documents? I want an explanation and an immediate cancellation of this ********** application for a contract. Immediate cancellation. If your network was diligent in its verification processes, someone would have seen that the documents used for this application were **********. Cell C cancel this ********** application immediately and provide proof that it was cancelled and remove this query for a contract from my credit profile. Next time, verify your documents very carefully before processing ********** applications. Cancel immediately...