AE
ABDUL-KADER EBRAHIM

1 reviews | Active since Jun 2015

04 Feb 2025, 21:23

Proceed with contract cancellation effective immediately

Last month I spoke to a guy who told me the day listen to a recording when I took out my contract and they confirmed that I got wrong information and he told me that that my contact can be canceled effective immediately and my number be put on prepaid with no charge as I got wrong information I initially decided okay I'll keep the contract but now after thinking about it I decided that he should go through what the cancellation as the consultant me wrong information and it's a contract I generally didn't want it so please go ahead with cancel the contract effective immediately he even confirmed that there wil be no cancellation fees and I'm sure there's a record of the call he and I had last month

0
Replies (1)
Cell C
Cell C's reply05 Feb 2025, 07:10
Official
Dear Abdul-kader Ebrahim,

Thank you for reaching out to us. 

We are sincerely sorry to hear of the negative experience you have had with us during our past interactions. While we are sad to hear that you wish to leave us, we have referred the matter to our support team and one of our friendly consultants will be in contact with you soon to assist with your request.

Regards,
Cell C | TN