RM
Rose M
1 reviews | Active since Jul 2017
31 Aug 2021, 08:57
Procedures @CellC
I wish the same energy @CellC uses to hand over their customers to the 3rd party without even following procedures, could be used to resolve the issue they have created.. I don’t know how @CellC count 24-48 hours turn around time , but excuse me if I am being a little inpatient it’s kinda hard to keep calm when you keep getting calls from VVM collections regarding the account that you know you successfully closed.. @CellC I have been waiting for your feedback regarding my query.
Helpful (0)
Replies (14)0
Replies (14)
Cell C's replyOfficial
31 Aug 2021, 09:13Hi Rose
Thank you for contacting us.
The contract has been cancelled. However, it is paid up. The outstanding balance is R504.01.
^NT
Thank you for contacting us.
The contract has been cancelled. However, it is paid up. The outstanding balance is R504.01.
^NT
Best regards,
Cell C's reply31 Aug 2021, 09:13
Official
Hi Rose
Thank you for contacting us.
The contract has been cancelled. However, it is paid up. The outstanding balance is R504.01.
^NT
Thank you for contacting us.
The contract has been cancelled. However, it is paid up. The outstanding balance is R504.01.
^NT
Best regards,
RM
Rose M's updateReviewer Update
31 Aug 2021, 09:16Hey , that amount was debited from my account on the 27th March 2021. I have sent you my statement.
RM
Rose M's update31 Aug 2021, 09:16
Reviewer Update
Hey , that amount was debited from my account on the 27th March 2021. I have sent you my statement.
Cell C's replyOfficial
31 Aug 2021, 09:50We will be in touch to assist further.
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Best regards,
Cell C's reply31 Aug 2021, 09:50
Official
We will be in touch to assist further.
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^NT
Best regards,
RM
Rose M's updateReviewer Update
31 Aug 2021, 09:53Thank you.. can it be before end of business today please.. I am so tired of calls from VVM .. I am losing my cool.
RM
Rose M's update31 Aug 2021, 09:53
Reviewer Update
Thank you.. can it be before end of business today please.. I am so tired of calls from VVM .. I am losing my cool.
Cell C's replyOfficial
31 Aug 2021, 10:08Our turnaround time is 24-48 hours.
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Best regards,
Cell C's reply31 Aug 2021, 10:08
Official
Our turnaround time is 24-48 hours.
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^NT
Best regards,
RM
Rose M's updateReviewer Update
31 Aug 2021, 10:12Kindly help me understand how you count 24-48hours , this is not a new query . It’s your “@cellc” responsibility to look into all the points of the case before closing it.
RM
Rose M's update31 Aug 2021, 10:12
Reviewer Update
Kindly help me understand how you count 24-48hours , this is not a new query . It’s your “@cellc” responsibility to look into all the points of the case before closing it.
Cell C's replyOfficial
31 Aug 2021, 10:47Do you perhaps have a reference number that we can use to follow up on?
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Best regards,
Cell C's reply31 Aug 2021, 10:47
Official
Do you perhaps have a reference number that we can use to follow up on?
^NT
^NT
Best regards,
RM
Rose M's updateReviewer Update
31 Aug 2021, 11:00I have all the correspondence on email. I can forward to you. Give me your email address.
And also if my first case was created and all information was captured correctly you should be able to find all the information regarding the case underneath.
Anyway please give me your email address.. let me forward you my correspondence with your proofofpayment department and also my statement.
And also if my first case was created and all information was captured correctly you should be able to find all the information regarding the case underneath.
Anyway please give me your email address.. let me forward you my correspondence with your proofofpayment department and also my statement.
RM
Rose M's update31 Aug 2021, 11:00
Reviewer Update
I have all the correspondence on email. I can forward to you. Give me your email address.
And also if my first case was created and all information was captured correctly you should be able to find all the information regarding the case underneath.
Anyway please give me your email address.. let me forward you my correspondence with your proofofpayment department and also my statement.
And also if my first case was created and all information was captured correctly you should be able to find all the information regarding the case underneath.
Anyway please give me your email address.. let me forward you my correspondence with your proofofpayment department and also my statement.
Cell C's replyOfficial
31 Aug 2021, 11:25Please forward it to ***
^NT
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Best regards,
Cell C's reply31 Aug 2021, 11:25
Official
Please forward it to ***
^NT
^NT
Best regards,
RM
Rose M's updateReviewer Update
31 Aug 2021, 12:16Done.
RM
Rose M's update31 Aug 2021, 12:16
Reviewer Update
Done.
Cell C's replyOfficial
31 Aug 2021, 12:50Received. Thank you.
^NT
^NT
Best regards,
Cell C's reply31 Aug 2021, 12:50
Official
Received. Thank you.
^NT
^NT
Best regards,
RM
Rose M's updateReviewer Update
31 Aug 2021, 15:51I am still waiting for feedback. Can we close this please.
RM
Rose M's update31 Aug 2021, 15:51
Reviewer Update
I am still waiting for feedback. Can we close this please.
Cell C's replyOfficial
31 Aug 2021, 16:06We will revert to you. Please bare with us.
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Best regards,
Cell C's reply31 Aug 2021, 16:06
Official
We will revert to you. Please bare with us.
^NT
^NT
Best regards,
RM
Rose M's updateReviewer Update
01 Sept 2021, 07:05Today can I get feedback without having to push you all day . Please @cellc.
RM
Rose M's update01 Sept 2021, 07:05
Reviewer Update
Today can I get feedback without having to push you all day . Please @cellc.