LF
Lynda F
1 reviews | Active since Jul 2020
08 Jul 2025, 13:37
*********** procedure and systems
I sent Cell C an email together with a banking account confirmation lettet, advising them my banking details have changed. Today I had a call from Cell C requiring bank statements as they are getting an error message on their side. I informed the agent that the banking account is new hence there is no bank statements. She responded by saying they will not be able to change the banking details. How ridiculous. What different info are you going to get from the bank statements that is not on the bank confirmation letter?
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Replies (2)
Cell C's replyOfficial
08 Jul 2025, 14:17Dear Lynda Ferreira
Thank you for contacting Cell C.
We appreciate you bringing this issue regarding your banking details to our attention and apologize for the inconvenience you’ve experienced. We have escalated the matter to our support team for further review. Our team will reach out to you with an update.
Regards
Cell C | MP
Thank you for contacting Cell C.
We appreciate you bringing this issue regarding your banking details to our attention and apologize for the inconvenience you’ve experienced. We have escalated the matter to our support team for further review. Our team will reach out to you with an update.
Regards
Cell C | MP
Best regards,
Cell C's reply08 Jul 2025, 14:17
Official
Dear Lynda Ferreira
Thank you for contacting Cell C.
We appreciate you bringing this issue regarding your banking details to our attention and apologize for the inconvenience you’ve experienced. We have escalated the matter to our support team for further review. Our team will reach out to you with an update.
Regards
Cell C | MP
Thank you for contacting Cell C.
We appreciate you bringing this issue regarding your banking details to our attention and apologize for the inconvenience you’ve experienced. We have escalated the matter to our support team for further review. Our team will reach out to you with an update.
Regards
Cell C | MP
Best regards,
Cell C's replyOfficial
09 Jul 2025, 14:24Dear Lynda Ferreira,
Thank you for your time earlier. Please note the following regarding your request:
• Your request to update your banking details has been escalated and successfully actioned by our Vetting Team.
• The new banking details will take effect from this month.
• As discussed, please ensure your FNB account is still funded in case this month’s debit order attempts on the old account.
• You’re also welcome to contact us later this month to update the debit order date, as mentioned.
We appreciate your patience and understanding! 😊
If you have a moment, we’d love to hear your thoughts. Please rate our service by clicking the link sent via email or SMS. Your feedback helps us grow and improve!
Regards,
Cell C | TM
Thank you for your time earlier. Please note the following regarding your request:
• Your request to update your banking details has been escalated and successfully actioned by our Vetting Team.
• The new banking details will take effect from this month.
• As discussed, please ensure your FNB account is still funded in case this month’s debit order attempts on the old account.
• You’re also welcome to contact us later this month to update the debit order date, as mentioned.
We appreciate your patience and understanding! 😊
If you have a moment, we’d love to hear your thoughts. Please rate our service by clicking the link sent via email or SMS. Your feedback helps us grow and improve!
Regards,
Cell C | TM
Best regards,
Cell C's reply09 Jul 2025, 14:24
Official
Dear Lynda Ferreira,
Thank you for your time earlier. Please note the following regarding your request:
• Your request to update your banking details has been escalated and successfully actioned by our Vetting Team.
• The new banking details will take effect from this month.
• As discussed, please ensure your FNB account is still funded in case this month’s debit order attempts on the old account.
• You’re also welcome to contact us later this month to update the debit order date, as mentioned.
We appreciate your patience and understanding! 😊
If you have a moment, we’d love to hear your thoughts. Please rate our service by clicking the link sent via email or SMS. Your feedback helps us grow and improve!
Regards,
Cell C | TM
Thank you for your time earlier. Please note the following regarding your request:
• Your request to update your banking details has been escalated and successfully actioned by our Vetting Team.
• The new banking details will take effect from this month.
• As discussed, please ensure your FNB account is still funded in case this month’s debit order attempts on the old account.
• You’re also welcome to contact us later this month to update the debit order date, as mentioned.
We appreciate your patience and understanding! 😊
If you have a moment, we’d love to hear your thoughts. Please rate our service by clicking the link sent via email or SMS. Your feedback helps us grow and improve!
Regards,
Cell C | TM
Best regards,