1 reviews | Active since Jul 2016
<p>Two months ago I open a new contract. I recieved a Samsung J5 phone. After a week the phone starts typing by itself, go into apps, send messages by itself and freezes. I took it back to Cell C and they send it in for repairs, after 3 weeks I received it back, saying it was a software problem. After 2 days it starts again with the same problems. I took it back again and waits again for 3 weeks. I received it back on Saturday and from Monday the same problem exits. I phone Customer Service and now they want me to sent it in again for repairs. I have to pay for 2 months for a phone I don't have any use off. I rather have a new or other phone!!!!!</p>
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Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
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