Problems with incorrect orders
<p>After much trouble in sorting out two new orders CellC eventually approved both contracs app**** for but then only to have the wrong phone delivered. Assurances by the manager to put in writing exactly what was agreed to sort it out has not been fulfilled and now I simply dont know whether the mess is being sorted out correctly. CellC simply does not want to commit in writing what they arrange via phone in what I assume is a recorded call. I simply want the correct phones delivered as per the order placed but this seems like an impossible task at this stage. Requestes to escalate this to senior management is being ignored, surely after all this SENIOR manager should attend and ensure a client they have had for years is sorted and happy???!!!</p>
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Replies (7)
Cell C's replyOfficial
25 Oct 2016, 14:44We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Oct 2016, 14:44
Official
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
26 Oct 2016, 11:44As per communication, Lungi will revert with feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply26 Oct 2016, 11:44
Official
As per communication, Lungi will revert with feedback.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
27 Oct 2016, 16:45For your interest, Lungi did not get back to me as promised, I am still awaiting the feedback she agreed she will give. Can you pleade have the courtesy of escalating this to senior management now!
's update27 Oct 2016, 16:45
Reviewer Update
For your interest, Lungi did not get back to me as promised, I am still awaiting the feedback she agreed she will give. Can you pleade have the courtesy of escalating this to senior management now!
's updateReviewer Update
27 Oct 2016, 16:49Just called customer service to speak to a supervisor..... 15 minutes later im told "they are in a meeting" ... how many times I have heard that with Cell C! Whats the purpose of having a floor supervisor?
Me advising her of the mess with my order did not do anything to create any urgency, I had to hang up eventually!
's update27 Oct 2016, 16:49
Reviewer Update
Just called customer service to speak to a supervisor..... 15 minutes later im told "they are in a meeting" ... how many times I have heard that with Cell C! Whats the purpose of having a floor supervisor?
Me advising her of the mess with my order did not do anything to create any urgency, I had to hang up eventually!
Cell C's replyOfficial
28 Oct 2016, 10:26Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply28 Oct 2016, 10:26
Official
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
01 Nov 2016, 13:41The problem, now two weeks later is still not resolved. Repeated promises of someone that will come back to me is not kept
I respectfully request a SENIOR MANAGER returns my call so this can be sorted. You are treating a long standing client extremely poorly, there is no effective way in which this being sorted out, just constantly passed from one department to another
I do not want to deal with the sales team anymore as they are unable to sort out the matter.
I am happy to provide all correspondence in writing of the mess I have been through but PLEASE can I just asked it be sorted out by an effective manager
's update01 Nov 2016, 13:41
Reviewer Update
The problem, now two weeks later is still not resolved. Repeated promises of someone that will come back to me is not kept
I respectfully request a SENIOR MANAGER returns my call so this can be sorted. You are treating a long standing client extremely poorly, there is no effective way in which this being sorted out, just constantly passed from one department to another
I do not want to deal with the sales team anymore as they are unable to sort out the matter.
I am happy to provide all correspondence in writing of the mess I have been through but PLEASE can I just asked it be sorted out by an effective manager
Cell C's replyOfficial
02 Nov 2016, 09:17Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Nov 2016, 09:17
Official
Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,