1 reviews | Active since Nov 2012
<p>I am really disappointed, I took the contract a week ago, a week ago and here I am. I took a post paid smart data 5gb that comes with 15 GB nite time on the 10th of June. I specifically asked the sales person ( a couple of times) at the shop to make sure my line is capped so I wont have any nasty suprises.</p> <p> </p> <p>I was told the contract would be effective immediately and will be credited with data as per the package. To my suprise today, I was only credited with 3.5GB daytime and 1 Gig night and I have subsequently been charged R141 to date as I have exceeded my limit.</p> <p> </p> <p>If I handt checked I would have probably been sitting with R+1000 bill if not more at the end of the month.</p> <p> </p> <p>After being on the phone to sort this out and being sent pillar to post i'm told the only way i can be assisted is if I go back to the shop and ask them "why?" really guys? Really? Such pathetic service, I've had this contract for a week!</p> <p> </p> <p>Can someone please call me to sort this out because I will not pay the R141 when I specifically asked the sales assistant to cap the data and you didnt bother to credit me with the whole data as per our package. </p> <p> </p> <p>SORT THIS OUT! OR BETTER YET CANCEL THE CONTRACT</p>
We have referred this matter to one of our consultants for assistance. Do expect communication.
Regards
Cell C | PN
Best regards,
We have referred this matter to one of our consultants for assistance. Do expect communication.
Regards
Cell C | PN
Best regards,
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