AA
Abbey A
1 reviews | Active since Mar 2009
09 Feb 2018, 10:17
Problem with my upgrade
Good day.
I signed up for an upgrade in November which kicked in on 2 February. You were running a "double up" special, and I should be receiving 6GB of data a month, not the 3GB that you are giving me. I phoned your Customer Care and they transferred me to the walk-in sales center where I upgraded. They told me that I did my upgrade through a broker which is incorrect. I did my upgrade at the walk in sales department at the head office. They also said they would sort it out and get back to me, but I haven't heard from anybody and the problem hasn't been solved. I called on Tuesday. Please assist. Thank you.
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Replies (2)
Cell C's replyOfficial
09 Feb 2018, 10:24Good morning Abbey
We will ensure that your upgrade issue is sorted. Sincere apologies for the poor service.
You will be contacted shortly.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Feb 2018, 10:24
Official
Good morning Abbey
We will ensure that your upgrade issue is sorted. Sincere apologies for the poor service.
You will be contacted shortly.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
12 Feb 2018, 09:42Please be advised that Danielle could not get reach you on your contact number. However, she sent an email advising you of this and requested for a suitable time to contact you. She has not received a reply from you and she further checked on the system and noticed that our sales team have assisted and loaded the data.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Feb 2018, 09:42
Official
Please be advised that Danielle could not get reach you on your contact number. However, she sent an email advising you of this and requested for a suitable time to contact you. She has not received a reply from you and she further checked on the system and noticed that our sales team have assisted and loaded the data.
Regards
Cell C | PN
Best regards,