CN
CYNTHIA N

1 reviews | Active since Apr 2012

21 Apr 2015, 15:35

PROBLEM WITH CELL C STILL DEBITING MY ACCOUNT

I had a Cell C contract which was expiring last year, they phoned me for upgrade I told them that I am cancelling the contract, in September I found that there was a phone which was ***** under my name which was upgrade, I did evey thing with cell c to sort that out, and this year February they phoned and told me that it was sorted as they even cancelled that contract which I told them it was not for me, they promised to refund me my money which they were debiting when we were still sorting this claim out.<br> <br> Now I am having problem, I don't have any contract with them anymore and they find all call recordings and confirm that it was not me who did upgrade, but they still debiting my money and they phoning me telling me to pay the money or else they will put me to legal people.<br> <br> I need CELL C to sort this problem out as i cannot really take it anymore they need to stop debiting my money, they also need to refund me as they promised when they were still sorting out this ***** thing.<br> <br> I am really tired of this nonsense with cell c, they keeps on sending me to different department and they not bothering by phoning me and update I am phoning them to check this they not even bother <br>

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Replies (1)
Cell C
Cell C's reply21 Apr 2015, 15:58
Official
Hello NCYNTHIA,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN