jM
jody M

1 reviews | Active since Mar 2014

16 Nov 2017, 13:00

Pricing gets changed without informing all customers

i will always bought a watsapp bundle from cell c and today i got a sms saying i have reached my fair usage limit of whatsapp data then when i phoned the call center i was informed that a message went out in Sep 17 about changers in bundle in which i did not receive. this is a big inconveniences for me and i lot of other customers.

0
Replies (1)
Cell C
Cell C's reply16 Nov 2017, 14:10
Official

Good afternoon Jody

The WhatsApp bundle decreased from 1.2GB to 600 MB and SMSes were sent to customers notifying customers about the changes. Please visit https://www.cellc.co.za/cellc/bundles-contract-detail/Whatsapp-Bundles#/additional-info-content

Regards

Cell C | PN