FM
Fikiswe M

1 reviews | Active since Mar 2015

30 Mar 2015, 13:00

Price increase on a Top Up contract

I'm extremely peeved at this company and it's pathetic customer service consultants. I took up a \straight up 50 top up"contract with the company where the initial agreement was R129 monthly for the 24 months. Suddenly it increased recently to R135 without any communication to me. I called and enquired about this amount and they told me all sorts of tedius nonsensical stories that it is stipulated on my contract that prices may increase at any time. I have the document I signed when taking this contract and there is nowhere in black and white where it's written. Why am I being ********** and told bogus unsubstantiated trash when I've been nothing but a loyal customer to Cell C. Or is this how they treat customers now? I want this contract cancelled if they are going to continue treating me like an idiot. """

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Replies (1)
Cell C
Cell C's reply30 Mar 2015, 13:42
Official
Hello Fikisiwe M,

Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.

These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.

Regards
Cell C | PN