Hellopeter
Share Your Experience
TM
Thabiso M

1 reviews | Active since Dec 2020

23 Dec 2024, 02:56

Price increase

On the 18 Dec 2024 you sent am sms saying you will me taking R910.01 from my account on the 23rd Dec 2024, yet we agreed on R879, I sent you a message via Facebook and asked about this price increase and you claimed you have sent me communication on the 30th and 31st October via email and sms, I checked for the email and sms however I could not find any and I did communicate that I checked for the email and sms however i do not find ant price increase communication sent by cell c, as always you escalated the matter and said you will back to me between 24-48hrs during work days from 7 -5pm, 48hrs passed i sent a follow up message via Facebook, you social media agent called on tbe 20th and notified that they still checking for the sms they sent and email, i made it clear to her and cell c that the only amount that should go off is R879 nothing more nothing less, on Facebook you responded and said younhave notified your team, the agent said she will escalate, now R910 been taken from my account after i have emphasized on the amount to be debited, how do you debit a greater amount without sending me the proof i have requested? which team was notified because i don't think you notified the correct team regards to the debit order amount that's should go off from my account?

You did this withy 1st contract and i thought to myself i never checked bow you doing it again why?

0
Replies (6)
TM
Thabiso M's update23 Dec 2024, 12:08
Reviewer Update
Why did you take R910 from my account without finishing the investigation?
TM
Thabiso M's update23 Dec 2024, 16:22
Reviewer Update
However you can amend a debit order from R879 to R910, if you take this matter serious enough you should have made amendments since i queried on the 18th and debit order was for the 23rd, you cannot debit R910 after I told you i did get any price increase communication sent to me, you had to finish the investigation 1st, you don't go into someone's account and take an amount that's new to customer without proper communication, its not legalx why does it take over 48hrs to find just one sms sent to one customer, you actually not taking this matter serious,
TM
Thabiso M's update23 Dec 2024, 17:08
Reviewer Update
That's exactly my problem how do you take R910 yet the matter is under investigation, you should have made amendments until matter is resolved you just don't takenthis matter serious
TM
Thabiso M's update23 Dec 2024, 18:17
Reviewer Update
There's nothing I understand, answer my question you explaining and not answering my question
TM
Thabiso M's update23 Dec 2024, 18:20
Reviewer Update
why did you take R879 not R910, why did you not make amendments on my account after receiving my query and no sending proof of communication sent to me regards price increase
TM
Thabiso M's update23 Dec 2024, 20:01
Reviewer Update
you claim to be helping and you actually doing nothing, that account was supposed to be flagged (dispute) or (communication query) you are able to flag account you just decided not too, if a client has a problem that needs investigation you flag the account and remove from the list and put in a specific list until resolved, you decided not to do that, sent an sms on the 18th telling me about price increase and immediately i sent a response on Facebook saying i don't see the communication regards to price increase and please forward me proof, what do you do, you debit R910, you taking more than 48hrs to investigate or find 1sms sent to 1 customer, sent on a specific date that was highlighted by you, you doing nothing yo help, you were suppose to put increase on hold for my account take the normal amount until matter resolved if not proof sent, you had to flag my account, you actually violated my consumer rights on fair and honest dealing , violation of fair tears and conditions, as i asked before that why do sales agent not read this price increase information before we agree to contracts