Previous issue resolved

I believe that one should give honor where honor is due. I submitted a negative review to CellC towards the end of last year. Within a couple of days I received a call from Thabisile Ngcobo. She took the time to listen to and understand my issue and the issue was resolved within a very short time frame. Thank you Thabisile, if only there were more people with your caliber in the client services industry.

I'm giving Thabisile 5/5 for her effort, but lets face it, these types of issues should not have happened in the first place and it should have never escalated to a point where a client had to revert to social media to attempt to rectify the issue. Cell C can thank their stars for having people like Thabisile to resolve the mess caused by other staff members.