PREVIOUS COMPLAINTS UNRESOLVED AND NO RESPONSE

Posted 2 Complaints in October, One handled by Patrick Mphuti for a R70 refund promised to be credited and the Second by Moses Mo***eng regarding Night Data which I am not receiving in my package. Both Consultants advised that the complaints shall be placed as resolved and in the new month I should receive my refund and Night data loaded automatically, however I can email them directly if this does not happen....GUESS WHAT, I HAVE NOT RECEIVED MY REFUND AND MY NIGHT DATA WAS NOT LOADED ON THE 1ST AND AFTER SENDING E-MAILS TO THESE INDIVIDUALS TO ENQUIRE, I GET NO FREAKIN PROMPT RESPONSES ??? SO IN ESSENCE CELL C WANTS TO CHARGE ME FOR A SERVICE THEY ARE NOT PROVIDING AS PER OUR CONTRACT AND DO NOT WANT TO REFUND ME FOR BEING INCORRECTLY PENALISED. I REFUSE TO BE CALLING CELL C EVERYMONTH FOR THIS ISSUES AND BEING GIVEN TONS OF REFERENCE NUMBERS BY CUSTOMER CARE THAT DO NOT GET RESOLVED.<br> <br> I need this to be sorted ASAP or else I AM cancelling my contract and going elsewhere, THIS IS JUST EMBARRASSING SERVICE AND WHY DO I HAVE TO TAKE DRASTIC MEASURES FOR SIMPLE ISSUES TO BE RESOLVED ???