DL
Dean L
1 reviews | Active since Feb 2010
31 Jul 2025, 13:58
Previous Cell C Complaint Response
On 23 July 2025 I submitted a negative review (Non Stop SPAMMING On Prepaid) due to excessive SPAM and bad signal quality. I had Sidwell Makoena handle the SPAM issues, and Warren handled the Network side. Over the years, Coming out of the industry many years ago I generally found all network providers customer Care service had deteriorated. I had called Cell C numerous times in the past with un-resolved issues and bad attitude. Not this time. Sidwell & Warren handled things courteously & professionally and are an asset to Cell C. Hopefully this is a turn-around for their customer care in the future. Thank you.
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Cell C's replyOfficial
31 Jul 2025, 14:08Dear Dean Lemon,
Thank you so much for taking the time to share your experience.
We’re truly grateful for your honest feedback, both the concerns you raised previously and the positive recognition you’ve now shared. We’re especially pleased to hear that Sidwell and Warren provided you with the courteous and professional service every customer deserves. We’ll be sure to pass your kind words on to them and their teams, they truly are valued members of our Cell C family. Your experience means a lot to us, and we hope it’s the start of continued confidence in our customer care.
Thank you once again for giving us the opportunity to make things right.
Regards,
Cell C | TN
Enjoy faster connectivity with Cell C Fibre from just R469/month!
Get connected with our fibre partners and enjoy speeds from 50Mbps, plus save 49% for the first 3 months on selected packages.
Sign up now: https://cellc.link/1W
#SwitchToSee
#CellCFastFibre
Thank you so much for taking the time to share your experience.
We’re truly grateful for your honest feedback, both the concerns you raised previously and the positive recognition you’ve now shared. We’re especially pleased to hear that Sidwell and Warren provided you with the courteous and professional service every customer deserves. We’ll be sure to pass your kind words on to them and their teams, they truly are valued members of our Cell C family. Your experience means a lot to us, and we hope it’s the start of continued confidence in our customer care.
Thank you once again for giving us the opportunity to make things right.
Regards,
Cell C | TN
Enjoy faster connectivity with Cell C Fibre from just R469/month!
Get connected with our fibre partners and enjoy speeds from 50Mbps, plus save 49% for the first 3 months on selected packages.
Sign up now: https://cellc.link/1W
#SwitchToSee
#CellCFastFibre
Best regards,
Cell C's reply31 Jul 2025, 14:08
Official
Dear Dean Lemon,
Thank you so much for taking the time to share your experience.
We’re truly grateful for your honest feedback, both the concerns you raised previously and the positive recognition you’ve now shared. We’re especially pleased to hear that Sidwell and Warren provided you with the courteous and professional service every customer deserves. We’ll be sure to pass your kind words on to them and their teams, they truly are valued members of our Cell C family. Your experience means a lot to us, and we hope it’s the start of continued confidence in our customer care.
Thank you once again for giving us the opportunity to make things right.
Regards,
Cell C | TN
Enjoy faster connectivity with Cell C Fibre from just R469/month!
Get connected with our fibre partners and enjoy speeds from 50Mbps, plus save 49% for the first 3 months on selected packages.
Sign up now: https://cellc.link/1W
#SwitchToSee
#CellCFastFibre
Thank you so much for taking the time to share your experience.
We’re truly grateful for your honest feedback, both the concerns you raised previously and the positive recognition you’ve now shared. We’re especially pleased to hear that Sidwell and Warren provided you with the courteous and professional service every customer deserves. We’ll be sure to pass your kind words on to them and their teams, they truly are valued members of our Cell C family. Your experience means a lot to us, and we hope it’s the start of continued confidence in our customer care.
Thank you once again for giving us the opportunity to make things right.
Regards,
Cell C | TN
Enjoy faster connectivity with Cell C Fibre from just R469/month!
Get connected with our fibre partners and enjoy speeds from 50Mbps, plus save 49% for the first 3 months on selected packages.
Sign up now: https://cellc.link/1W
#SwitchToSee
#CellCFastFibre
Best regards,