Preventing contract cancellation and sarcastic consultant

<p>I have been in contact with Cell C since 17 August 2016:<br />1. I was called via 084 145 on 17 August 2016 at 08h59. Call lasted for 18 min 49 sec.<br /> Huawei Ascend P8 Lite Black upgrade was discussed.</p> <p>2. I was called via 084 145 on 17 August 2016 at 10h22. Call lasted for 3 min 22 sec.<br /> I was informed that the Huawei Ascend P8 Lite is data intensive and offered an additional data package.<br /> I informed him (Cell C) that the Contract must be cancelled.</p> <p><br />3. I was called via 084 145 on 17 August 2016 at 10h36. Call lasted for 2 min 45 sec.<br /> I was informed that the phone is dispatched and cannot be cancelled by him (Cell C) and need to be send back directly after received by RAM.</p> <p>4. I made a call to 084 145 on 18 August 2016 at 11h24. Call lasted for 16 min 0 sec.<br /> No progress made.</p> <p>5. I was called via 084 145 on 23 August 2016 at 14h13. Call lasted for 1 min 10 sec.<br /> Cell C wanting feedback, although the phone was not yet received.</p> <p>6. I was send an SMS via the CellCREPAIR number on 01 September 2016 at 10h23:<br /> “Dear valued Cell C Customer, Your device has been booked in for assessment.<br /> Your reference number is CCD41454"</p> <p>7. On 01 September 2016 I was called by RAM to collect and the package was send back immediately.</p> <p>Numerus other Cell C store visits and 084 145 calls……. (Cell C debited from my bank account)</p> <p><br />.........................................</p> <p>8. The hole of September and October Cell C claimed that the contract cannot be cancelled, because they have not received the phone. (a complete lie) (Cell C still debited from my bank account)<br />9. After this they (Cell C) claimed that their collection department cancelled the collection.</p> <p>.........................................</p> <p>10. More and more calls. Was then informed that this will be sorted out by Wednesday 19 October 2016</p> <p>11. Went back to Cell C store on 25 October and still not sorted out. <br />12. On 28 October 2016 debited my bank account with a higher amount than previous months.</p> <p><br />13. On 28 October 2016 I called Cell C again. I informed her (consultant) that, higher amount than previous months and the contract is cancelled. The SARCASTIC CONSULTANT informed me to use less airtime. <br />I was then transferred to a different department and informed that the contract will be cancelled after ONE MONTH. <br />I WAS NOW FORCED TO REVERSE THE LAST DEBIT AND EXPECT TO BE REFUNDED</p>