Prepaid Data not Loaded

I have had a Cell C contract for over 25 years, Due to Bad service with Glo Cell I opted to cancel me contract at the End September 2017 and go Pre Paid. on the 29th September my contract was cancelled a day early and was left with a prepaid number with no Airtime and Data. So I went onto Cell C website and purchased a Data Package for R1499.00, The money was taken off my account instantly, but the Data was not loaded onto my Account. I have called my bank, they cannot reverse payment as its Prepaid, I have Called Pay fast, they have confirmed the transaction was processed and Cell C has received the money, I have probably Called and e-mailed Cell C 10 times since the 29/9/2017 and I have been told they are working on it. I have had to in the mean time spend another R175.00 to load data. I received a call back from the Call Centre on the 6/10/2017 stating that the transaction was processed and my Data would be loaded by Saturday the 7/10/2017. Still no call back or Data. To Cell C, I want my money Back or my Data Loaded as this is now classed as theft.