Prepaid Airtime Dissapearing dissappointment.

Hi there, after being a client for 18 years, with 2 contracts plus 1 Prepaid Wifi Sim to get me through my daily work and to give me enough data for my oldest cellphone contract which is useless and will not upgrade this December.

My dissapointment is: On the Prepaid LTE Wifi I wanted to recharge for the 2nd time this month, bought airtime from my Capitec Bank to recharge on Cell C App on the phone. Working 1 hour.only I noticed my data finish. Then a message was given. They cant assist me and I must try later or dial 135. I then phoned prepaid 084135 and they informed me that the R59 airtime for 10g was used for my phone updates??? Really, the prepaid sim does not belong to any contract why did that happen? The consultant then changed settings. I then purchased another R59 x 10g, same morning from Capitec and in the afternoon recharged direct from their App and it was loaded.

This morning before I started to work at 08h30, I received a SMS saying I have 4095mb to start with. Another SMS came in saying 2256mb left, another SMS saying about 30 minutes later 1025mb ???????? 11h34 SMS 1mb left????

When I received the 1025mb SMS I phoned 135 and the consultant said that their was a system error dince yesterday and I have about 3000g left. That was at around 10h30. I disabled my phone wifi and only used my notebook in Outlook and working on XL sheets. All Apps and Windows restricted backgrounds and on my mobile phone.

This is airtime theft and 20g Prepaid Home Connecta LTE down the drain.

Very dissappointing, so if I was ok for weeks and months who is using my data or wifi???

Lynette