Pre-ordering S6 Edge fiasco and bad attitude

On the day Samsung opened pre-orders and sent me an email I ordered a S6 Edge through Cell C. Two days later I received a request from Cell C itself and I once again pre-ordered. The same a week later when they again sent me the same email. On the day of release I went to the store I selected namely Clearwater and while they had my pre-order email which they showed me they did not have stock. 16h00 on the day of release I had a call from Joe stating that they had my pre-ordered phone and we could process the upgrade that has now been due for a couple of months. When I told him that due to the fact you cannot add memory I wanted at least a 64GB device. He said that he had the S6 Edge in 64GB and we proceeded with the order. Then he told me that while they had stock of the S6 Edge his supervisor had told him he was not allowed to release them. He promised to phone me when they could be released. Yesterday being 10 days later I phoned Cell C 9 times and was passed from pillar to post with various people telling me that they were getting stock, had stock up until last week Wednesday to we cannot trace your pre-order. I want to know why my pre-order was never placed.