SP
Suni P

1 reviews | Active since Apr 2011

09 Oct 2023, 11:27

POVERTY STRICKEN CUSTOMER UNABLE TO PAY BILL DUE TO UNEMPLOYMENT

I am currently unemployed, as conveyed to cell c on numerous occasion. I pay my arranged monies as and when I receive charity from family and friends. I even sent through my UI-19 notification to cell c's collection department.

I have also notified Vodacom of such but they kindly converted my CONTRACT to prepaid and stopped my billing (Yes, it is a Vodacom contract of 2 years but Vodacom are up with technology)

cell c is billing me and I cannot afford to pay up as it is just a major bill. from R2516.07 it is now in the R3000's! I cannot pay this bill.

Why can't cell c stop billing me like Vodacom? My cell c line has been disconnected for the past 3 months, so why are you billing me when you know that I am unemployed! Try to understand the plight of the unemployed, beyond my control if I was made redundant.

I only received R500 last month of September, hence I could not keep up with my payment arrangement of R200 with cell c. i received a call from cell c collections today, 5 calls to be exact as I did not keep up with my payment arrangements...I bought R200 chronic meds, R200 groceries and R100 for emergency meds = R500 received from family and friends.

I have also been evicted from my home so cell c, understand my situation. Of course, I will not get a job now as I have a bad credit listing with cell c listing me on the credit bureau.

Can you disconnect that line forever and write it off as bad debt please? Just my suggestion as I am living in poverty now.

regards from a broken customer!

0
Replies (3)
Cell C
Cell C's reply09 Oct 2023, 11:49
Official
Dear Suni Patel

Thank you for getting in touch. We are truly sorry to hear of your unfortunate situation.

Please Private respond to us with your ID number or Cell C contract number so that we can access your account and revert to you.

Regards
^TG
SP
Suni P's update10 Oct 2023, 11:32
Reviewer Update
thank you, please contact me around 16h30, i would appreciate it - I am at free counselling during the day
SP
Suni P's update10 Oct 2023, 12:17
Reviewer Update
thank you