Pour servicers from cellc

Hi once again few days back I posted about cell c pour servicers once again I'm back at square one with them this matter is going on from the 14th Dec 2023 and yet again my account is suspended and I got to pay extra it's been said the documents I've sent to cellc is now unclear to them so i neef to go into Nedbank and ask to get an ATM settlement how the hell is that possible now i got run around for the 6th time just to please cellc just for hours to make self look like a fool cos one person at cellc is to lazy to do they job im really fed up its cost me they cellc those not a ****