Possible ***** on account
We are struggling to sort out a problem with Cel C We have more than one account with the for year now.. The accounts are stil open and running.. We never stopped it and this is dedicated from our account via debit order.. Now apparently we ow them R738 from 2012.. 11 year's later.. For data that has been bight on my husband account.. We have no knowledge of this and al' of the sudden no this appears on our account.. Why if this happend in 2012 now they only let us know an our contacts did include data and airtime ext.. It seems to mee that ther has been *****ulent activities on our account and they want to hald us responsible for something we did not have any knowledge about.. If there is an debit order on our account it go's off every single moth how do you explain this.. How do you also explain this afther 11 years.. This happened according to them 2012.. Why on earth dit they leave this and now we are responsible for this.. Could you pleas help us wit this matter regards Desiree
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
13 Apr 2023, 13:42Dear Desiree, Thank you for contacting Cell C regarding your account. Please receive our apologies for the unpleasant experience received thus far. Kindly afford us the opportunity to assist with your query, please provide the Cell C number in question/ID number and alternative number for our team to assist. Regards ^MN
Best regards,
Cell C's reply13 Apr 2023, 13:42
Official
Dear Desiree, Thank you for contacting Cell C regarding your account. Please receive our apologies for the unpleasant experience received thus far. Kindly afford us the opportunity to assist with your query, please provide the Cell C number in question/ID number and alternative number for our team to assist. Regards ^MN
Best regards,
's updateReviewer Update
13 Apr 2023, 13:55C C Eloff ***
Casper Cornelius Eloff
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Casper Cornelius Eloff
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's update13 Apr 2023, 13:55
Reviewer Update
C C Eloff ***
Casper Cornelius Eloff
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Casper Cornelius Eloff
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Cell C's replyOfficial
13 Apr 2023, 14:11We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM
Best regards,
Cell C's reply13 Apr 2023, 14:11
Official
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Regards,
^TM
Best regards,
's updateReviewer Update
14 Apr 2023, 12:37Afther posting this message.. Cel C contact us privatly.. Training according to them to solve the problem.. According to them we have to pay this money.. We have no proof from them.. Just it is link to our account and we have to pay.. So no proof is provided that this was us and we know we didn't bouch this data.. We pay everything all the time.. Something that we didn't even know about and this is how they treat us... At this stage we won't recommend their services afther we have been loile customers for more than 12 years.. This is how they treat us.
's update14 Apr 2023, 12:37
Reviewer Update
Afther posting this message.. Cel C contact us privatly.. Training according to them to solve the problem.. According to them we have to pay this money.. We have no proof from them.. Just it is link to our account and we have to pay.. So no proof is provided that this was us and we know we didn't bouch this data.. We pay everything all the time.. Something that we didn't even know about and this is how they treat us... At this stage we won't recommend their services afther we have been loile customers for more than 12 years.. This is how they treat us.
Cell C's replyOfficial
14 Apr 2023, 12:43As per our records, you stated that you were advised at the cell c store that the number is on prepared and you will further send all the correspondence of the store dealing with your query. We will await for the correspondence so that we can further finalize your query.
Regards,
^TM
Regards,
^TM
Best regards,
Cell C's reply14 Apr 2023, 12:43
Official
As per our records, you stated that you were advised at the cell c store that the number is on prepared and you will further send all the correspondence of the store dealing with your query. We will await for the correspondence so that we can further finalize your query.
Regards,
^TM
Regards,
^TM
Best regards,
's updateReviewer Update
14 Apr 2023, 12:57Some did phone my husband.. I just feel it is your mestake.. Afther al' this time 11 years now we are reponbel for your mestake.. And we have an debit order all this time.. This is unexeptable... Really unprofessional
's update14 Apr 2023, 12:57
Reviewer Update
Some did phone my husband.. I just feel it is your mestake.. Afther al' this time 11 years now we are reponbel for your mestake.. And we have an debit order all this time.. This is unexeptable... Really unprofessional
Cell C's replyOfficial
14 Apr 2023, 13:10We do understand your frustration due to delay in resolving the matter, as soon as the correspondence is received our team will be able to conclude on the matter.
^MN
^MN
Best regards,
Cell C's reply14 Apr 2023, 13:10
Official
We do understand your frustration due to delay in resolving the matter, as soon as the correspondence is received our team will be able to conclude on the matter.
^MN
^MN
Best regards,
's updateReviewer Update
14 Apr 2023, 18:46At this stage we feel like ending all our contracts with you... Because of how this matter is handheld,and because of the way we ate treated.. Now we have to pay for your mistakes.. And al they say is we have to pay.. Afthe all this time we were loile custemers not skipping one payment and afther all this time and you're mistake.. You should be responsible and take the blame not tried make us pay for your mistake.. It is upsetting we wer loile customer of cel c for menay year's.. And you treat us in this manner..
's update14 Apr 2023, 18:46
Reviewer Update
At this stage we feel like ending all our contracts with you... Because of how this matter is handheld,and because of the way we ate treated.. Now we have to pay for your mistakes.. And al they say is we have to pay.. Afthe all this time we were loile custemers not skipping one payment and afther all this time and you're mistake.. You should be responsible and take the blame not tried make us pay for your mistake.. It is upsetting we wer loile customer of cel c for menay year's.. And you treat us in this manner..
Cell C's replyOfficial
14 Apr 2023, 21:16We understand, however, our team will assist you accordingly.
^MP
^MP
Best regards,
Cell C's reply14 Apr 2023, 21:16
Official
We understand, however, our team will assist you accordingly.
^MP
^MP
Best regards,
's updateReviewer Update
03 May 2023, 12:41Now according to cel C when we wanted toe pay the amount that we seposably own cel C today now ther are another amount also outsiding.. This is my limit now I feel ther is froude on oure accoaunt and I am going to give this trough to our lawyers to investigate .. Our account were never behind and there where a debit orders.. And if this was your mistakes.. I am not going to be held responsible for yours mistake afther all this years.. So I am taking this further .. And afther this investigation I am going to end my contracts with you...This is how you treat us loal customer for how many years.. This is your mistake you should take responsibility for this
's update03 May 2023, 12:41
Reviewer Update
Now according to cel C when we wanted toe pay the amount that we seposably own cel C today now ther are another amount also outsiding.. This is my limit now I feel ther is froude on oure accoaunt and I am going to give this trough to our lawyers to investigate .. Our account were never behind and there where a debit orders.. And if this was your mistakes.. I am not going to be held responsible for yours mistake afther all this years.. So I am taking this further .. And afther this investigation I am going to end my contracts with you...This is how you treat us loal customer for how many years.. This is your mistake you should take responsibility for this
Cell C's replyOfficial
03 May 2023, 12:53Good day Desiree
Thank you for getting in touch.
As per feedback" Credit profile cannot be updated as the account is owing R738"
^NT
Thank you for getting in touch.
As per feedback" Credit profile cannot be updated as the account is owing R738"
^NT
Best regards,
Cell C's reply03 May 2023, 12:53
Official
Good day Desiree
Thank you for getting in touch.
As per feedback" Credit profile cannot be updated as the account is owing R738"
^NT
Thank you for getting in touch.
As per feedback" Credit profile cannot be updated as the account is owing R738"
^NT
Best regards,
's updateReviewer Update
03 May 2023, 15:08Could you phone me
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's update03 May 2023, 15:08
Reviewer Update
Could you phone me
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Cell C's replyOfficial
03 May 2023, 15:22 Are you looking to get a breakdown of the amount owed?
^MP
^MP
Best regards,
Cell C's reply03 May 2023, 15:22
Official
Are you looking to get a breakdown of the amount owed?
^MP
^MP
Best regards,