Porting waiting period

I accidentally ported my telkom number to cell c at the end of July. I went to a telkom branch to enquire and was advised that i need to re-do the porting request from Cell C to telkom. The request was sent through from Telkom. I was initially advised it takes about 2-3 working days. After two weeks of going to and fro with Telkom, I managed to contact cell C contact centre and was advised that their process takes 60 days to port back since the number has been activated. When i asked to speak to the manager i was advised by the agent that the manager will also relay the same information. I was not made aware of the 60 day waiting period, which frankly does not make sense, and I find this appalling service. What makes this even more frustrating is that they have not even given feedback to Telkom. Hopefully someone can attend to this, i find this policy nonsensical.