1 reviews | Active since Sept 2014
PORTING TO CELL C A NIGHTMARE
TOOK A CONTRACT WITH CELL C IN FEB 2015. PORTED MY VODACOM NUMBER *** AND THAT HAS BEEN THE BIGGEST MISTAKE I EVER MADE. AFTER 6 MONTHS THE SIM CARD JAMMED AND WAS GIVEN A NEW SIM . THE CONSULTANT ADVISED THAT MY PREVIOUS SIM CARD HAD FACTORY FAULT.<br> <br> AGAIN ON 27/02/16 i HAD THE VERY SAME PROBLEM WITH THE MSG \NETWORK NOT AVAILABLE - EMERGENCY CALL ONLY\". I THEN CONTACTED CELL C CENTRE AND WAS TOLD THAT MY SIM CARD MIGHT BE DAMAGED. THE LADY ADVISED ME BUY A NEW SIM CARD. <br> <br> CONTACTED THEM AGAIN TO DO A SIM SWOP AND I WAS TOLD THEY ARE GOING TO CHARGE ME R50 FOR SIM SWOP, AND THAT IF I DO IT AT CELL C, IT WILL BE FREE.<br> <br> I THEN WENT TO CELL C IN CARLTON CENTRE AND A VERY UNFRIENDLY SHOP ASSISTANT TOLD ME THAT IMY PHONE IS DAMAGING SIM CARDS AND I HAVE PAY R114 FOR A SIM SWOP.<br> <br> I AM VERY DISAPPOINTED AND UPSET WITH THIS KIND OF SERVICE BECAUSE THIS IS NOT MY FAULT AT ALL.<br> <br> NOW I CAN'T EVEN CANCEL THIS CONTRACT WITH THEN AND GET MY VODACOM NUMBER ,BECAUSE I STILL OWE THEM +- R1.700<br> <br> BY THE WAY MY PHONE IS STILL NOT WORKING EVEN THOUGH I BOUGHT A NEW SIM CARD AND REQUESTED A SIM SWOP YESTERDAY ALREADY.<br> <br> \"VERY UNHAPPY CUSTOMER\""
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Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
