Porting of Number / Bad Service / Misleading Staff

Hi, I had taken a second line with you guys and convinced my wife to convert to CELLC from MTN. This in hind sight was a mistake as something as rudimentary as porting a number cannot be done successfully. I have concerns. I was called via a consultant who had called (084145) me and sold me a line with a sim card on the straight up top up 200. If you listen to the call which is record you will see that i clearly indicated that i would like to port my wife's number this has not been done , yet a new number was issued. This is unacceptable. Please can you send your courier company to pick this up. I do not want this if it cannot be corrected.<br> <br> Please can you also ensure that you staff do not mislead the public into forcing them into deals that is not what was agreed on. The consultants name was Mokwaledi Mohale. He has caused you guys reputational damage and should be disciplined.<br> <br> Contact me as a matter of urgency.<br> <br> Thanks