AE
Annelize E

1 reviews | Active since Jan 2017

05 Jan 2017, 14:52

Porting of cellphone number from one network to another - Unsatisfied!

<p>My Cell C number was ported to MTN on the 31st December 2016 without my consent.</p> <p> </p> <p>To me this is ***** of the highest degree. There should have been security measures in place. ie. Proof of Residence, ID document and other legal paperwork.</p> <p> </p> <p>I need an urgent explanation on how this happened.</p> <p> </p> <p>I am utterly unsatisfied with this service of not getting clarity on how/why this occured.</p> <p> </p> <p>Please assist ASAP!!</p>

0
Replies (2)
Cell C
Cell C's reply05 Jan 2017, 14:57
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | DA

Cell C
Cell C's reply06 Jan 2017, 07:35
Official

Theodora has confirmed that she has been in contact with you and the issue has been addressed.

Regards

Cell C | DA