FM
Ferdinand M
1 reviews | Active since Apr 2011
28 Sept 2023, 10:19
Porting Number Issues
After porting my old number to FNB Connect I'm not getting any OTPs. From their side they can confirm that the OTPs are being sent but that CellC need to update their routing tables and allow banking smses. (OTPs from the same profile sent to other numbers work fine.) Try explaining that to CellC staff.
Without these OTPs I can't pay anyone and I need this issue resolved as a matter of urgency.
Please get someone to call me and have this problem resolved...
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Cell C's replyOfficial
28 Sept 2023, 10:41Dear Ferdinand,
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experiences with our customer service. That's not the standard of service we aim to provide.
Our support team will investgate and contact you within 24 hours to resolve your query.
TD
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experiences with our customer service. That's not the standard of service we aim to provide.
Our support team will investgate and contact you within 24 hours to resolve your query.
TD
Best regards,
Cell C's reply28 Sept 2023, 10:41
Official
Dear Ferdinand,
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experiences with our customer service. That's not the standard of service we aim to provide.
Our support team will investgate and contact you within 24 hours to resolve your query.
TD
Thank you for bringing this to our attention.
We're sorry to hear about your frustrating experiences with our customer service. That's not the standard of service we aim to provide.
Our support team will investgate and contact you within 24 hours to resolve your query.
TD
Best regards,