LL
Lyle L

1 reviews | Active since Feb 2015

28 May 2015, 18:32

Porting my prepaid CellC to Vodacom

On Sunday the 25/01/2015 I went into Vodacom done the port forward request, immediately received the pin via sms to say that it went through, Vodacom consultant then advised that I will get a sms from Cell C to say the number is released and that I can continue with my process to port my existing number.<br> Febuary came, no sms!<br> March came, no sms!<br> April, no sms! - I then called the call center and they told me that the request has not come through to release and I must go back to Vodacom.<br> <br> On Monday past 25/05/2015 5months later, I go back to Vodacom, wait again only to do the same thing as last time, get the pin via sms, and they again told me to wait on CellC.<br> Its now Thursday and NO SMS!!<br> <br> All I need to get done is to port my existing prepaid number over to vodacom, due to drop calls, poor signal for 3G or Edge in my area. Its not difficult.<br> <br> Please can someone from CellC contact me to get this resolved as URGENTLY as possible. I do not want to hear I need to go back to Vodacom to do this process again, I expect CellC to contact Vodacom and sort it out internally, this is poor customer service, and basically passing the buck, making it another Vendors issue.<br> <br> Thanks,<br>

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Replies (1)
Cell C
Cell C's reply29 May 2015, 07:20
Official
Hello fk1wp,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN