Porting is a Problem

On Friday, 17 April 2015, I bought a Cell C sim card, as I wanted to port my number from Virgin Mobile to Cell C. What a disaster this has been. The port went through successfully after numerous calls back and forth between Virgin and Cell C. I then discovered that I could not load airtime (pre-paid). Since that Friday, I have been calling Customer Care. Always an excuse. Either it will take 24 hours or they are having technical problems or the problem has been solved. Maybe on their side, but definitely not on mine. I then called Head Office. Problem still not solved. I then went into the Cell C store in Sandton City. Thembi assisted us and has been fantastic. I went to see her a second time. She got the same response from the Call Centre. Thembi then did a sim swop. Problem still not solved. I am calling the Customer Care 3 times a day, but with no success. Today, is the 25 April 2015 (9 days later) and it still the problem has not been sorted. No one every calls me back, except for wonderful Thembi. What is the use of having a phone if you can't load airtime and make any calls or even send an sms. I would never have done this port, if I knew all the frustrations. Tom is day 10.