1 reviews | Active since Nov 2011
Porting
I have been a victim of unauthorized porting of my number to MTN twice. First on the 20th Nov 2018 and again yesterday, 12th Nov 2019. In both cases it happened minutes before 17:00 which is the time porting department for Cell C and MTN closes. Meaning the person now has full use of my umber until 8am the next day when the offices open! I was able to get my number back but lost all my airtime and data bundles. Apparently I am now a new Cell C customer! I was requested for old SIM card serial number for IT to investigate. Now waiting 24hrs for them to get back to me. Spent a whole day going through this! How is it so easy for my number to be ported to another network? Cell C blames MTN for not verifying. Cell C must take responsibility for the safe keeping of my number. Please have security measures for porting e.g. use of OTP and make it easy for clients who are victims to get their airtime an data back.
Apologies for the unpleasant service experienced. We will look into the matter and revert back.
Are you reachable on the number you have provided or has it stopped working? If so, please provide us with an alternative contact number.
^SM
Apologies for the unpleasant service experienced. We will look into the matter and revert back.
Are you reachable on the number you have provided or has it stopped working? If so, please provide us with an alternative contact number.
^SM
I am reachable on the provided number.
Regards,
Sibulele Mtakati
I am reachable on the provided number.
Regards,
Sibulele Mtakati
^NS
^NS