SM
Sofia M
1 reviews | Active since Jun 2019
11 Jun 2019, 13:50
Ported to Cell C and can't receive calls
I recently ported my number to Cell C - and after porting I am now no longer able to receive calls from any numbers on any networks (Vodacom, MTN, Landline etc.). The Cell C call centre has been unable to assist me - and they seem to have an expectation that I should just 'live with' a phone that cannot receive calls. This problem is urgent and extremely serious.
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Replies (2)
Cell C's replyOfficial
11 Jun 2019, 15:08Good afternoon Sofia
Thank you for notifying us of this.
A request will be sent to our porting department to have your number re-provisioned on the Cell C network. Feedback will be provided as soon as possible.
Regards
DA
Thank you for notifying us of this.
A request will be sent to our porting department to have your number re-provisioned on the Cell C network. Feedback will be provided as soon as possible.
Regards
DA
Cell C's reply11 Jun 2019, 15:08
Official
Good afternoon Sofia
Thank you for notifying us of this.
A request will be sent to our porting department to have your number re-provisioned on the Cell C network. Feedback will be provided as soon as possible.
Regards
DA
Thank you for notifying us of this.
A request will be sent to our porting department to have your number re-provisioned on the Cell C network. Feedback will be provided as soon as possible.
Regards
DA
SM
Sofia M's updateReviewer Update
14 Jun 2019, 11:52Thanks Cell C - everything is now working. I wish HelloPeter still had the functionality to rate the response and upgrade the score - the quick fix would have upgraded you guys to a 5 star review. Can I rate HelloPeter poorly for ditching this feature?
SM
Sofia M's update14 Jun 2019, 11:52
Reviewer Update
Thanks Cell C - everything is now working. I wish HelloPeter still had the functionality to rate the response and upgrade the score - the quick fix would have upgraded you guys to a 5 star review. Can I rate HelloPeter poorly for ditching this feature?