1 reviews | Active since Mar 2016
PORTED IN JANUARY AND ACCOUNT IS STILL DEBITED
I have opened up a new contract at MTN and ported over to their network in January. I had to pay an amount of 545.26 on the 11th of January to pay up my contract, and last night i see an amount has come off my bank account for Cell C. Phoned the accounts department, they said I should speak to the cancellation department. Cancellation dept. told me that my number has been ported, they are transferring me back to the accounts department and after a couple minutes of hold I received an telephonic survey which i should rate a 0-5. I then gave a 0 and my line was cut off. <br> <br> Please contact me regarding the cancellation and reversal of debit order as I do not understand 2 months later Cell C all of a sudden deducts money from my account.<br> <br>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
