Port problems

I bought a cell c sim card and Rica's it on the same day ie 22/04/16. I smsed the serial number to Port and received an sms the next day to say that it has failed due to my sim not being rica'd. I called the number and was told it will be set right within 24 hours. I received smses advising all unused credits and 3rd party services will end on current network etc but nothing happened. Today i called the called centre and spoke to Gugu who advised it was cancelled as i did not respond to the sms which asked if i was gonna port. I did not recieve such an sms as this was done telephonically. She then transferred me to Phili who requested the serial number of the sim card, i advised her that i already gave this when i ported and they should have it on their records as they have all the other details. She advised me to take sim out of my phone and call back with the serial number. I advised her i will not do this as she seemed lazy. I was not calling from that sim i told her i was busy doing something on the phone, she should have just requested to hold while i get it or she should have investigated further and got it on their system...The fact that the port was unsuccessful and the Cell C agents are not helpful makes me not want to port and just keep my number with my current network.