SB
SHERON B

1 reviews | Active since Apr 2021

07 Apr 2021, 15:57

Port out while you can to another network *CELL C* is *******

Visited Cell C Protea Glen branch for the fourth time without Getting assistance they refusing to do Sim swap for us keep on telling us they don't have sim cards that's disgusting Service to 61 year old person who have been a loyal customer for more than 15 years waiting for her number. We waiting for important SMS to go and Collect ID at home affairs but we can't receive because Both Customers care and Protea Glen Cell C they are Failing us Big time.

0
Replies (12)
Cell C
Cell C's reply07 Apr 2021, 16:34
Official
Hi Sheron 

Thank you for contacting Cell C. 

Do you currently have a new sim card that is not registered? 

^MP
SB
SHERON B's update07 Apr 2021, 17:47
Reviewer Update
Yes I do have and I bough it same store this sim card on 31st March but the lady she said she can't do a sim swap on a sim card that is already out from the shop. KINDLY call me on ***
SB
SHERON B's update07 Apr 2021, 18:02
Reviewer Update
Yes i have it with me now
Cell C
Cell C's reply07 Apr 2021, 21:08
Official
Please reply privately and provide us with the Rica serial number of your new SIM card, the cellphone number you need the SIM swap for as well as a number we can contact you. 

^MM
SB
SHERON B's update08 Apr 2021, 20:12
Reviewer Update
SHERON Bujela replying privately to CELL C

RICA Serial No ***


Number in question is ***

My contact details you can reach me on

*** or *** Or ***
SB
SHERON B's update08 Apr 2021, 20:13
Reviewer Update
I have also sent email to ***
SB
SHERON B's update08 Apr 2021, 20:58
Reviewer Update
Check my emails I have sent on the one you wrote on companies details
SB
SHERON B's update09 Apr 2021, 09:43
Reviewer Update
I have not yet get a reply to my query, how far are you in resolving my issue? Am loosing my my mind stress is killing me because am loosing a lot with that number
SB
SHERON B's update09 Apr 2021, 10:06
Reviewer Update
I just hope you going to resolve my issue and so we can continue working together
Am waiting for reply !!!
SB
SHERON B's update09 Apr 2021, 20:26
Reviewer Update
Good evening
Am very happy I have contacted hellopeter Am happy Cell C contacted me today, I received a call from THABISILE NGCOBO who assisted excellent Service I got my number back am happy from today am sleep in peace.
Cell C
Cell C's reply09 Apr 2021, 21:18
Official
Thank you for the positive feedback. 

Your sentiments will be shared with Thabisile and her Manager. 

^MM
SB
SHERON B's update09 Apr 2021, 21:41
Reviewer Update
???????????????????????? happy