1 reviews | Active since Nov 2016
Port In and Sim Swap *****
<p>Good Day, i am very dissapointed at Cell C for porting in my MTN number ********** 563 from MTN without my authorization. My number has been sim swapped and ported to Cell C by someone else whom i do not know and amazingly Cell C allowed that. Are you not supposed to ask some security questions in order to do such to ensure that its not ***** kind of a thing. Well since my number was inactive in my cellphone and active in someone else i then decidedd to call Cell C 084140 to alert them of what has happened. They suggested that i block and they did that. The customer service agent also advised me that i should buy a Cell C sim card from PnP or any other Cell C store and DO NOT RICA IT. Well i did that bought a sim card not RICA'd from a Cell C store. I then called 084140 and i was told that the sim card should have been RICA'd and i must do all that at a Cell C store. I mean really why give me misleading information. Do you know how hard it is to find time to go queue at Cell C store. What a waste of my time. I will go to Cell C store at Midrand Boulders today i really hope that this whole ***** issue get resolved. And i need a confirmation that my ********** 563 number will only be used by me I will NOT share it with the *******.</p>
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you so much for such a prompt response. I hope this gets resolved ASAP as the number in question is my main number and i have been out of reach for 11 days just because of all this.
Thank you so much for such a prompt response. I hope this gets resolved ASAP as the number in question is my main number and i have been out of reach for 11 days just because of all this.
So yesterday i went to Cell C Midrand Boulders and i explained this whole story and told them that i want my number back so i wanna do a sim swap. I gave them my ID and my cell number in question and they told me that my cell number is not registered/RICA'd under me, it is RICA'd under a passport number. I then gave them an affidavit which explains what happened to my number. They contacted some other agent who i assume is from the Head Office and he asked me which numbers i last contacted and i told them everything. But the information i provided did not match with what they had on the system. Reason being, my number was never active on Cell C network. When i got that sms which said welcome to Cell C i immediately lost network on my phone so basically when my number was successfully ported to Cell C it only worked on that person who did all this ********** port. So Cell C Midrand Boulders told me to go to the Head Office. I really need this to be sorted out and i honestly do not have time to go to the Head Office. And going to the Head Office does not guarantee that i will have my number back. May i please have this issue escalated and sorted out ASAP.
So yesterday i went to Cell C Midrand Boulders and i explained this whole story and told them that i want my number back so i wanna do a sim swap. I gave them my ID and my cell number in question and they told me that my cell number is not registered/RICA'd under me, it is RICA'd under a passport number. I then gave them an affidavit which explains what happened to my number. They contacted some other agent who i assume is from the Head Office and he asked me which numbers i last contacted and i told them everything. But the information i provided did not match with what they had on the system. Reason being, my number was never active on Cell C network. When i got that sms which said welcome to Cell C i immediately lost network on my phone so basically when my number was successfully ported to Cell C it only worked on that person who did all this ********** port. So Cell C Midrand Boulders told me to go to the Head Office. I really need this to be sorted out and i honestly do not have time to go to the Head Office. And going to the Head Office does not guarantee that i will have my number back. May i please have this issue escalated and sorted out ASAP.
Hi, My alternative number is ********** 109. I hope this ******* doesnt get hold of this number as well.
Hi, My alternative number is ********** 109. I hope this ******* doesnt get hold of this number as well.
Mpho has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Mpho has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN