SO
Simone O
1 reviews | Active since Jan 2023
31 Aug 2023, 23:57
Pore service
Here we are again!
@ cell c management I hope you see this! Your call centre staff is terrible! I called on the 27th June 2023 to cancel my contract which was ending on the 27th July. The consultant I spoke to assured me that the cancelation has been submitted and July would be the last payment.
The audacity of your consultant to not submit my cancelation and you debit me again? For what reason? My contract ended, I arranged a cancelation? Why are you debiting me? I've been experiencing so much trouble and TERRIBLE service with you guys. You are no help! You lie to your customers and when you request to speak to management your *********** staff drops the line. Your service is disgusting!
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Replies (5)SO
Simone O's updateReviewer Update
01 Sept 2023, 00:24This is not the first time I've had these issues with your company, you are debiting funds from me which is not yours! We had a contractual agreement. The contract ended and I have submitted my cancelation why are you still debiting me? I want my funds back and compensation for all these bank charges. You have been nothing but a pain since the 3rd of January 2023 and you have not even closed off that complaint because your staff can't do their jobs! All they do is lie to their customers and not do their jobs.
You don't care about your customers!
You don't care about your customers!
SO
Simone O's update01 Sept 2023, 00:24
Reviewer Update
This is not the first time I've had these issues with your company, you are debiting funds from me which is not yours! We had a contractual agreement. The contract ended and I have submitted my cancelation why are you still debiting me? I want my funds back and compensation for all these bank charges. You have been nothing but a pain since the 3rd of January 2023 and you have not even closed off that complaint because your staff can't do their jobs! All they do is lie to their customers and not do their jobs.
You don't care about your customers!
You don't care about your customers!
Cell C's replyOfficial
01 Sept 2023, 08:47Dear Simone Ohlson
Thank you for contacting us.
We apologize for the negative experience you've had with us thus far. That's not the level of service we aim to provide.
Please private message your account details, including your contract number and any reference numbers related to the cancellation for us to able assist you.
Regards
^MM
Thank you for contacting us.
We apologize for the negative experience you've had with us thus far. That's not the level of service we aim to provide.
Please private message your account details, including your contract number and any reference numbers related to the cancellation for us to able assist you.
Regards
^MM
Cell C's reply01 Sept 2023, 08:47
Official
Dear Simone Ohlson
Thank you for contacting us.
We apologize for the negative experience you've had with us thus far. That's not the level of service we aim to provide.
Please private message your account details, including your contract number and any reference numbers related to the cancellation for us to able assist you.
Regards
^MM
Thank you for contacting us.
We apologize for the negative experience you've had with us thus far. That's not the level of service we aim to provide.
Please private message your account details, including your contract number and any reference numbers related to the cancellation for us to able assist you.
Regards
^MM
SO
Simone O's updateReviewer Update
01 Sept 2023, 09:17You can contact me on ***.
SO
Simone O's update01 Sept 2023, 09:17
Reviewer Update
You can contact me on ***.
SO
Simone O's updateReviewer Update
03 Oct 2023, 11:50Hi,
I don't understand why I have to do this everytime of everyone can just do their part and assist.
After many calls and escalation I spoke to a lady Nhlanhla Mbuyisa from the SM department who assisted me with a refund, she advised the refund was proceed on 18/09/2023 and will take 7 working days. It's the 3/10/2023 and no refund has been received. I've sent the multiple emails but received no replies or assistance. Can you please reply to my email or assist with this refund? If this is not going to be sorted I am going to take this further. This is utterly ridiculous.
I don't understand why I have to do this everytime of everyone can just do their part and assist.
After many calls and escalation I spoke to a lady Nhlanhla Mbuyisa from the SM department who assisted me with a refund, she advised the refund was proceed on 18/09/2023 and will take 7 working days. It's the 3/10/2023 and no refund has been received. I've sent the multiple emails but received no replies or assistance. Can you please reply to my email or assist with this refund? If this is not going to be sorted I am going to take this further. This is utterly ridiculous.
SO
Simone O's update03 Oct 2023, 11:50
Reviewer Update
Hi,
I don't understand why I have to do this everytime of everyone can just do their part and assist.
After many calls and escalation I spoke to a lady Nhlanhla Mbuyisa from the SM department who assisted me with a refund, she advised the refund was proceed on 18/09/2023 and will take 7 working days. It's the 3/10/2023 and no refund has been received. I've sent the multiple emails but received no replies or assistance. Can you please reply to my email or assist with this refund? If this is not going to be sorted I am going to take this further. This is utterly ridiculous.
I don't understand why I have to do this everytime of everyone can just do their part and assist.
After many calls and escalation I spoke to a lady Nhlanhla Mbuyisa from the SM department who assisted me with a refund, she advised the refund was proceed on 18/09/2023 and will take 7 working days. It's the 3/10/2023 and no refund has been received. I've sent the multiple emails but received no replies or assistance. Can you please reply to my email or assist with this refund? If this is not going to be sorted I am going to take this further. This is utterly ridiculous.
Cell C's replyOfficial
04 Oct 2023, 08:36Dear Simone Ohlson
Thank you for reaching out to us.
As per our records it shows that a refund was prepared and processed. However, we have requested for our support team to look into the matter and provide feedback.
Our support team will be in touch, please avail yourself for their call.
Regard's,
^SR
Thank you for reaching out to us.
As per our records it shows that a refund was prepared and processed. However, we have requested for our support team to look into the matter and provide feedback.
Our support team will be in touch, please avail yourself for their call.
Regard's,
^SR
Cell C's reply04 Oct 2023, 08:36
Official
Dear Simone Ohlson
Thank you for reaching out to us.
As per our records it shows that a refund was prepared and processed. However, we have requested for our support team to look into the matter and provide feedback.
Our support team will be in touch, please avail yourself for their call.
Regard's,
^SR
Thank you for reaching out to us.
As per our records it shows that a refund was prepared and processed. However, we have requested for our support team to look into the matter and provide feedback.
Our support team will be in touch, please avail yourself for their call.
Regard's,
^SR