poorly treated

To whom it may concern , i have made several attempts to solve the issue mentioned below , unfortunately extreme measures have forced me to resort to this , on the 4th of October 2020 , i had purchased a laptop at CELL C Canal Walk store , i then proceeded home to set up the laptop in order to start using it , i then realized that the keypad was not functioning , unfortunately it was already late and the store was closed , so on the 5th of October i went in to the CELL C kenilworth store for assistance as it was the closest store to my house , i went in and explained that the keypad is not functioning as it should and i would like to then exchange it for a new one , i was then told by a consultant that i cannot exchange the laptop as they have to send it for repairs to see if there is any issue , they then proceeded to book the laptop into repairs , 2 weeks had passed and no feedback , i then proceeded to go into the store to enquire , i was then informed that they had sent it to the wrong people / supplier , i then proceeded to wait another two weeks WITHOUT ANY FEEDBACK FROM THE STORE AGAIN , i then went into the store and requested that they cancel the contract as i havent had the laptop for a month and they wanna charge me for a month , i then spoke to a customet service consultant who gave me different stories each time , since December 2020 i have been going to CELL C in Kenilworth and explaining the situation that occured .

Customer service had then told me that they charged me for the laptop because i used the modem , then cellc kenilworth says they doing a credit(same answer for months) and then one month they say its done which would cancel my monthly wifi payment with cellc only to find next month im charged double because they could not pick up this credit that apparently app****, it has been A FULL YEAR and to date no effort has been made to assist me , when i took the laptop back i was not informed that i should keep the modem, now when i actually reach someone that can help me she’s telling me that i am being charged a disconnection fee . Literally a year of taking me for a joke and i cant even get the full amount they took from me. When i asked the lady thats currently “ helping “ me for a number i can call her on she tells me to go and call customer service and if im not happy with what she does i need to go contact customer service. Apparently her getting my credit but still charging a disconnection fee is all she can do, just shows how much they actually care for their customers feelings.

I am disgusted by the service i received at CELL C Kenilworth store , booking a laptop for repairs and then giving me no feedback after 2 weeks causing me to go by myself into the store to enquire , then the same thing happens after they correct their first error once again have to go into store to enquire .

AFTER a year i am completely fed up of being charged for something i did not use , this is unacceptable and i should get my FULL REFUND !