JB
Johan B
1 reviews | Active since May 2009
03 Sept 2019, 14:33
Poorly designed call centre menu.
Help line really badly designed. Why does it take more than 2 minutes of listening to nonsense before you even get to the option to press 9 to speak to an agent?
What is the Self Service Pin? I NEVER want to do anything with the self service pin, and I am sure nobody else in the world does use the self service pin. I also do not want to listen to woman go "Hmmm... are you still there...?" - it's stupid, and a waste of time, and frustrating. and she says something similar 3 times in a row. Please remove it from your system.
Why do I have to listen to my account balances and other **** before getting the option to press 9?
Please fix your system so we, your customers, can get to a call agent sooner, and not later.
Thanx
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
03 Sept 2019, 14:54Good afternoon
We are sorry to hear that you feel that way.
Our IVR system has been put in place for customers to be effeciently and directly assisted with their query.
How may we assist you?
Regards
DA
We are sorry to hear that you feel that way.
Our IVR system has been put in place for customers to be effeciently and directly assisted with their query.
How may we assist you?
Regards
DA
Best regards,
Cell C's reply03 Sept 2019, 14:54
Official
Good afternoon
We are sorry to hear that you feel that way.
Our IVR system has been put in place for customers to be effeciently and directly assisted with their query.
How may we assist you?
Regards
DA
We are sorry to hear that you feel that way.
Our IVR system has been put in place for customers to be effeciently and directly assisted with their query.
How may we assist you?
Regards
DA
Best regards,
JB
Johan B's updateReviewer Update
03 Sept 2019, 15:14how is the fact that you ask me 3 times for a self service pin, which I do not have, not want to use for any of your listed features, and therefore wasting my time, after which I have to listen to my balance (which I can get from *147# if I DID need it), and therefore taking more than 2 minutes before I can press 9 to request to speak to an agent any way of "customers to be effeciently and directly"? It is INEFFICIENT and NOT DIRECT. That is my complaint.
Change it to:
To enter a self service pin, press 1
To listen to your balance, press 2
To talk to an agent, press 9.
The above, is efficient and direct. Your current system is NOT.
Change it to:
To enter a self service pin, press 1
To listen to your balance, press 2
To talk to an agent, press 9.
The above, is efficient and direct. Your current system is NOT.
JB
Johan B's update03 Sept 2019, 15:14
Reviewer Update
how is the fact that you ask me 3 times for a self service pin, which I do not have, not want to use for any of your listed features, and therefore wasting my time, after which I have to listen to my balance (which I can get from *147# if I DID need it), and therefore taking more than 2 minutes before I can press 9 to request to speak to an agent any way of "customers to be effeciently and directly"? It is INEFFICIENT and NOT DIRECT. That is my complaint.
Change it to:
To enter a self service pin, press 1
To listen to your balance, press 2
To talk to an agent, press 9.
The above, is efficient and direct. Your current system is NOT.
Change it to:
To enter a self service pin, press 1
To listen to your balance, press 2
To talk to an agent, press 9.
The above, is efficient and direct. Your current system is NOT.
JB
Johan B's updateReviewer Update
09 Sept 2019, 07:54Cell C, you have not answered my question to a satisfactory level. In fact, your reply was rather weak, and no thought has gone into it. I am awaiting your reply.
Thanx
Thanx
JB
Johan B's update09 Sept 2019, 07:54
Reviewer Update
Cell C, you have not answered my question to a satisfactory level. In fact, your reply was rather weak, and no thought has gone into it. I am awaiting your reply.
Thanx
Thanx