Poorest service from Cell C part 2

I am disgusted with the way cell c treats it's clients. I do not understand how reimbur*****t can so difficult. This is the 2nd review I have posted on this matter and since the 1st no one from Cell C has bothered to call or find out on my case I have been the one calling and following up. Cell C cannot even work on its own s SLA I don't understand if it takes 7 working days for reimbersment and i lodge a case on the 16th of May 2018. How is it that I do not have my funds yet. I'm sickened with Cell C attitude, no care or bother to even try to rectify this matter. I have lost complete trust in this company and do not want anything further to do with it.